How to resolve Log In related issues

If you have an account with and you are unable to log, Following are could be the reason and solutions

  • There are chances that you are trying to log in with your email ID as your user ID, in this case, we request you to log in with your USER ID and PASSWORD
    In case, if the error does not go away, you may contact us with the screenshots of the error at

  • You may have entered a wrong CAPTCHA, In this case, you may try again with correct CAPTCHA
  • You may be entering a wrong Password, in this case, you will receive the following message with a link to get a new password.

Sorry, unrecognized username or password. Have you forgotten your password?