Help / Policies & FAQs - Dell EMC Certification

The logo I received is in eps format and I cannot open it. How do I use it?

Your printer will be able to assist you in placing the logo you have received in eps format on your business cards. Please be sure to forward a copy of the published Dell EMC logo usage requirements to your printer along with the eps file.

May I use the generic Dell EMC Proven Professional logo in advance of earning a specific level designation?

The Dell EMC Proven Professional logo represents the overall program brand in the market. This logo is not for use by candidates and is not distributed.

What are the guidelines for using the Dell EMC Proven logo and title?

Once you pass all the required exams, you will be authorized to download Dell EMC Proven Professional logo for use as per the Candidate Agreement guidelines.

I have passed all required exams but have not received my certificate. What is wrong?

First, confirm that you have provided the correct shipping address in CertTracker. Next, confirm that you have completed all necessary requirements. If you have passed all the required exams but have not completed the Candidate Agreement Form, your certificate will not be sent until you do so.

I have passed all required exams to achieve a given (Associate. Specialist. Expert) level. Will I receive a certificate from Dell EMC?

Individuals enrolled in the Dell EMC Proven Professional Program receive benefits commensurate with their progress. Please review the Awards Policy for details.

How do I get re-accredited in order to maintain my status?

Getting re-accredited is as easy as accessing Powerlink and completing the Dell EMC Fundamental e-Learning step again. With any additional accreditation program questions, please feel free to contact your local account manager.

How long Accreditation stands good for me?

Accreditation is valid till year end only

What is the process for completing the Accreditation tracks?

The process is as follows: First, you must complete the Dell EMC Fundamental e-learning and test. Once you have passed, you must complete four of the eleven Consultative Sales Skills modules, which culminate with tests. Also, four tests must be pass in the Dell EMC Specialty Offerings section.

Extra modules and tests are encouraged to continue your depth of Dell EMC knowledge. The completed tests are kept on record and multiple tracks can be taken.

How do I access Dell EMC Proven Professional Accreditation training?

The training can be accessed in three different ways as below:

1. Online Web training (via Powerlink)

2. Workshops

3. Boot camps

You can also contact your Dell EMC account manager for the times and locations of workshops near you. Setting up a boot camp can also be done through your account manager, but will require a minimum number of participants.

How do I access Powerlink?

Register as a member on www.dellemc.com to get the Powerlink.

What do I need to get started in the Dell EMC Proven Professional Program?

All you need is a Dell EMC Power-Link account. For some, a Dell EMC workshop training session will be your first training experience. You will have to set up an online account to continue with your training.

How do the testing stakes differ for the program levels?

Associate (Foundation Level): Deploys medium-stakes testing practices, which include exam blueprints, development of questions by subject matter experts (SMEs), and content validation. Exams are fully proctored and occasional psychometric analysis is can-led out to ensure validity of questions as well as assessment.

Specialist (Intermediate level): Deploys medium-stakes testing practices, which include exam blueprints, development of questions by SMEs, and content validation. Exams are fully proctored and occasional psychometric analysis is carried out to ensure validity of questions as well as assessment.

Expert (Advanced Level): Deploys high-stakes testing practices and exams are always proctored. Questions and assessment validity are ensured by thorough psychometric analysis.

What is the difference between Dell EMC Certification and Dell EMC Accreditation?

Both Differences as name suggest, certification do have more assurance of the holder's competency then the accreditation.`

How much time my exam records takes to get updated on CertTracker?

It may take up to 4 working days to update exam records on CertTracker.

How do I track my Dell EMC Professional Program status?

Dell EMC certification tracking is managed on CertTracker. Click here to log in, use your ID number and password to log in.

Can I retake exam I have already cleared?

No, You can not. Candidates are not allowed to retake the exams which they have already cleared.

Is there a waiting period to retake the exam if I failed in any attempt?

If you fail in the exam for the first time, there is no waiting period, however, if you fail in the exam for the second time, there is a waiting period of 5 days.

What could be the exam results?

There could be only two results of any Dell EMC exams, either PASS or FAIL.

How to schedule an exam at Thomson/Prometric test centers?

Those details can be found on the following link, Please click here.

Where can I take the exam?

The Exams are offered at all PearsonVue test centres.

Please visit https://home.pearsonvue.com/dell for more details

Once I complete my coursework, what is my next step?

Once you complete your coursework, it is time to take your exam.

Thomson/Prometric, an independent vendor, administers Dell EMC Proven Professional exams. Once you have selected the exam you plan to take, go to the Exam Guidelines for details and to obtain a Thomson/Prometric exam voucher.

Do I have to participate in training courses to take an exam?

No, It is not compulsory, training courses are recommended but are not a prerequisite to any of the exams.

Where can I find a list of the Dell EMC education courses associated with the program?

Each Dell EMC certification exam has its own set of preparation strategies. We refer to them as “Exam Structure & Syllabus”. Go to “certification details” and you can find them on the Web pages associated with individual exams. The pages also show the number of questions in the exam, the duration of the exam, the areas you will be tested on, the required passing score, and recommended course work and content you can reference. You can also find a selection of sample questions that can help you to better understand the type of questions to expect in the exam.

What are the levels of competency recognition?

The Dell EMC Professional Program has a three-tier recognition structure that builds in content and complexity as you advance.

Associate: Foundation-level recognition on Dell EMC technology.

Specialist: Advanced-level recognition in specific technology or solution.

Expert: Highest-level of achievement in specific technology or solution.

Help / Policies & FAQs - Dell EMC Certification

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